CSD Monterey is a full-scale Navy personnel and customer service detachment that provides an array of services such as pay, travel and personnel to active duty, reservists, family members and faculty/staff members assigned to NSA Monterey and its tenant commands.
Official Mailing Address:
Officer In Charge
Customer Service Detachment Monterey
277 Stone Road
Monterey, CA 93943
Main Customer Service Numbers: 831-656-1815 and 831-656-2248
Business Hours 0730-1600 Monday, Tuesday, Thursday and Friday; 0730-1500 Wednesday.
* On Wednesdays, CSD Monterey is SECURED for training from 1500 - 1600 with the exception of our ID office. CSD Monterey ID office is open Monday through Friday from 0730 to 1600.
Upon arrival, all Sailors should ensure their orders are endorsed to include date and time of arrival at receiving command. If arrival is before and after working hours, Sailors will need to contact the command/installation OOD for orders endorsement. Command Pay and Personnel Administrators (CPPAs) will coordinate the check-in process with CSD Monterey. Sailors will need to procure government lodging at NGIS or Navy Lodge prior to securing reservations/checking-in commercial lodging. Certificate of Non-Availability (CNA) will be required by CSD Monterey to process lodging costs incurred as part of official travel.
Travel claims are our customers’ number one concern. It is the service member’s responsibility to ensure a travel claim with all documentation is submitted on time, correct and with all documentation. Each command has a CPPA who is required to review all documentation for completeness and accuracy and then submit them electronically to CSD Monterey via TOPS (Transaction Online Processing System). There is a great tool that can help you prepare your travel claim. It’s called the “Smart Voucher”. Smart Voucher allows you to populate your travel claim as you travel via PCS orders, filling it out as you go. When you get to your final duty station all you have to do is print out your travel claim, sign it and give the claim and all your receipts to your CPPA, he/she will review the claim, complete the travel claim checklist and send to PSD. You can find the Smart Voucher at: https://smartdocs.dfas.mil/voucher/
CSD Monterey also provides the following services:
ID card services to active-duty, reserve and retired personnel, their family members, civilian employees and eligible contractor personnel at BLDG 278. DEERS / Rapids / ID Cards Appointment Scheduler: To make a new appointment, look-up an appointment previously made, or to cancel an appointment, visit: https://rapids-appointments.dmdc.osd.mil/ Rapids Self –Service (RSS) Portal: Save Time! If you are a sponsor, holds a CAC, use a CACenabled computer, you can add/change data to DEERS such as contact information updates, change work e-mail address, verify your dependents, or add/change dependent contact information. Visit: https://www.dmdc.osd.mil/self_service
Official Passport/Visa application and processing for PCS/TDY official travel and. The Transportation/Passport Office/Commercial Travel Office (CTO) is located at the ground floor of Hermann Hall, Room # 31. Mr. Theodore Osborne can provide assistance with official travel needs, including airline tickets and official passport applications. His phone number is 831-656-1855. CTO can be contacted via email at firstname.lastname@example.org or 1-855-744-4657 for Official Travel and 1-877-698-2554 for Leisure Travel.
Navy Personnel Command
Defense Finance and Accounting Service
Defense Technical Information Center
Department of Veterans Affairs G.I. Bill Information
NAVSUP Fleet Logistics Jacksonville, FL
Navy Website (All Hands Magazine)
DOD Forms Management Program
Foreign Clearance Guide
Navy Family Accountability and Assessment System
Navy Knowledge Online (NKO)