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Technology Assistance Center (TAC) Help Desk

All requests for IT-related service - whether for problem resolution, new computer equipment, application or web services, network questions, firewall requests, telephone or project-related needs - begin with the Technology Assistance Center (TAC). The TAC supports the day-to-day operations of NPS by providing a centralized method for reporting problems and requesting assistance. A request for service can be initiated by the following methods:

 

 Email

Email the TAC at tac@nps.edu to submit a ticket

 Phone

Contact the Service Desk by phone at x1046 (on campus) or 831-656-1046 (off campus) or via email at tac@nps.edu

  • Hours of Operation
  • Monday through Thursday: 8:00 a.m. to 4:00 p.m.
  • Friday: 8:00 a.m. to 1:15 p.m.
  • Closed all federal holidays.

  Online

Get 24/7 online help on how to use the services we provide by visiting the TAC support Wiki (login required).

 Walk In

Get walk-in support at the TAC Service Desk, located in Ingersoll 151.

  • Hours of Operation
  • Monday through Thursday: 8:00 a.m. to 4:00 p.m.
  • Friday: 8:00 a.m. to 1:15 p.m.
  • Closed all federal holidays.

 Classroom

ITACS offers a high priority support number for classroom technology issues causing an interruption to classes in session, or about to begin. The number is x6911 and is staffed for normal class hours between 7AM - 5PM. Please use for critical issues only (for example, a projector malfunction) - for non-critical classroom issues, please call the TAC help desk at x1046 or email tac@nps.edu.

  • Hours of Operation
  • Monday through Friday: 7:00 a.m. to 5:00 p.m.